Policies
Privacy policy
Wooden Sticks Golf Inc. respects your privacy and collects only the personal information it needs to handle your bookings, purchases, enquiries and E-Club emails.
What we collect and why
We ask only for what we need to respond to you or complete what you’ve asked for.
Enquiry forms
When you ask about Stay & Play, accommodations, small groups, tournaments, corporate programs, meetings and events, memberships or leagues, we collect your name, email, phone number and the details of your request. We use this to reply, check availability and prepare a quote. We also pass it to the staff member who handles that type of enquiry.
General contact
Messages sent through the Contact Us form or to info@woodensticks.com are used to answer your question.
E-Club sign-up
When you join on our email provider’s sign-up page (Constant Contact), we receive your email address and the lists you choose, and send you news about specials, events, tournaments and employment only with your consent.
Employment applications
When you apply for a job, we collect your contact details, résumé and the information you include in your application. We use it only to assess your application and contact you about it.
Bookings and purchases
Tee times, cabin and suite reservations, junior camp registration and gift card purchases are handled through third-party booking and payment systems. These collect the details needed to complete your booking or order, such as your name, contact information and payment details. We receive the booking information we need to welcome you, prepare your round or stay and answer questions.
We do not sell your personal information.
Cookies
This website uses Google Analytics cookies only if you allow them: a Cookies box asks on your first visit, and Cookie settings, at the foot of every page, lets you change your answer. It sets no advertising or marketing cookies. Its cookies are below, and you can clear or block cookies in your browser settings at any time.
Google Analytics
If you choose Accept, Google Analytics (Google LLC) sets two cookies, _ga and _ga_G7DSVZBV46, to recognise a returning browser, so the club can see which pages help golfers and where its visitors come from. They last up to 2 years, and Google Analytics keeps the data for 14 months. Until you answer, or if you decline, Google receives only cookieless signals about the visit, such as the page viewed, with no cookie and no identifier. Your answer is kept for 180 days in a cookie named analytics_consent.
Member password
If you enter the member password on the Members page, WordPress keeps a cookie in your browser so you don’t have to enter it again. It lasts 10 days.
Staff sign-in
Club staff who sign in to update the website receive WordPress’s sign-in cookies. They end when you sign out, or after 2 days (14 if you tick Remember me).
The webcam and booking sites
The live webcam plays from YouTube in its privacy-enhanced mode, which doesn’t store information about you unless you play the stream. Booking a tee time or a room, ordering a gift, registering for camp or applying for a job takes you to that provider’s own site, which uses its own cookies under its own privacy policy.
E-Club emails
We send E-Club emails only to people who have given express consent, in line with Canada’s Anti-Spam Legislation (CASL). When you sign up, you choose to receive news about seasonal golf specials, events and tournaments, and employment opportunities at Wooden Sticks.
Every E-Club email identifies Wooden Sticks Golf Inc., includes our mailing address and has an unsubscribe link. Unsubscribing takes effect promptly, and no later than 10 business days. You can also ask to be removed by emailing info@woodensticks.com or calling 905-852-4379.
Booking confirmations and replies to your enquiries are not marketing emails. They are sent whether or not you join the E-Club.
Sharing, storage and security
We share personal information only with the service providers that help us run the club’s bookings, payments, forms and email. These include:
- Tee-time booking: TeeItUp
- Accommodation booking: direct-book.com
- Junior camp registration: Golf EMS
- Gift card and gift package orders: Formstack
- Online forms: on this website, with form emails sent through Mailgun
- Enquiry records: The Giraffe Company, the club’s marketing provider, keeps a copy of each form submission so the club can follow up and see where its enquiries come from, for up to 25 months
- Website analytics: Google Analytics (Google LLC), run for the club by The Giraffe Company, with cookies only if you accept
- E-Club email: Constant Contact
These providers may store information outside Canada, where it may be subject to the laws of that country.
Payment details
Card payments are processed directly by our booking and payment providers. Wooden Sticks does not store your full card number on this website.
How long we keep it
We keep personal information only as long as it is needed for the purpose it was collected, or as required by law.
How we protect it
The site uses a secure (HTTPS) connection, access to personal information is limited to staff who need it, and we choose providers that apply appropriate safeguards.
We may also disclose information where required by law.
Your rights
Contact us about your privacy
Under Canada’s privacy law (PIPEDA), you can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to how we use it. You can also raise a concern or make a complaint about how we handled your information.
Send your request to our privacy contact by email, phone or mail. We’ll confirm we received it and respond within 30 days. If you’re not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.
Privacy contact
Wooden Sticks Golf Inc.
40 Elgin Park Drive, P.O. Box 848
Uxbridge, Ontario L9P 1N2